Office Closure

Please note that our office will be closed for the holiday period from Monday, 23rd December 2024 to Thursday, 2nd January 2025. During this time, we will not be responding to emails, answering phone calls, or processing membership requests.

We appreciate your understanding and have provided the following guidance for support during this  period:

Casework Queries

• Union members who joined more than two months ago can access legal support from the IWGB Legal Department. To open a case, please complete the online Casework Form.
• If you have any urgent meetings scheduled during this time, we advise you to inform your employer that, due to the unavailability of union representation during the closure, it would be a reasonable adjustment to postpone any formal meetings until the new year.
• Some workplace issues may be addressed directly by your branch. You can contact them using the details below:
• Private Hire Drivers: UPHD Driver Support Form
• Charity Workers; cwbcasework@iwgb.co.uk
• Couriers and Logistics: clbcasework@iwgb.co.uk
• Cycling Instructors: cibchair@iwgb.co.uk
• Foster Care Workers: fostersupport@iwgb.co.uk
• Game Workers: gameworkers@iwgb.co.uk
  

Membership Queries

• Cancelling Direct Debits: This can be done directly with your bank.
• Refund Requests: If a payment was taken after you intended to cancel, refunds will be issued once staff return to the office.
• Direct Debit Payments: Please note that Direct Debit payments will be taken on 2nd January 2025 as scheduled. If you need to cancel your membership, ensure this is done before this date to avoid the payment being processed.
• For other membership queries, please email membership@iwgb.co.uk. We will respond as soon as possible after reopening.
  

Resources that might be useful while the office is closed:

• ACAS: Acas gives employees and employers free, impartial advice on workplace rights, rules and best practice. https://www.acas.org.uk/
• Citizens Advice: https://www.citizensadvice.org.uk
• Latin American Women's Rights Services: Human rights, feminist organisation run by and for Latin American migrant women living in the UK. https://lawrs.org.uk/
• London Renters Union: Become part of a city-wide community of renters. https://londonrentersunion.org/
• Joint Council for the Welfare of Immigrants: If you are in the UK without status and need legal advice, call the JCWI helpline on 020 7553 7470. Irregular migrants helpline
• Turn2Us: Find information on accessing benefits. https://www.turn2us.org.uk/
• You can find more organisations and their contact details here: IWGB Signposting List 2024
  

We appreciate your understanding and we look forward to supporting you in the new year.