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Support and advice

Open a case

Union members who joined more than two months ago can access legal support from the IWGB Legal Department. To open a case, please use our online Casework form. Please use this form in relation to issues with your work.

To make sure that the Legal Department has enough time and resources to represent all union members effectively, there are rules you need to follow in order to get help with a case. Find out more about when and how to open a case.

Open a case online


Branch casework

Some workplace issues can be taken up by your branch. You can contact them directly using the details below or take a look at your branch’s page or website for more contact details.

Branch committees also have BAME Officers and Women and Non-Binary Officers who you can contact about racism or sexism at work.

Charity Workers
Email: [email protected]

Cleaners and Facilities
Phone: 07786 087722
Email: [email protected]

Couriers and Logistics
Phone: 07565 683705
Phone for Deliveroo cases: 07716 416910
Email for casework: [email protected]
Email for welfare support: [email protected]

Cycling Instructors
Email: [email protected]

Foster Care Workers
Email: [email protected]

Game Workers
Email: [email protected]

Security and Receptionists
Email: [email protected]

United Private Hire Drivers
Phone: 07395 304223
Email: [email protected]

University of London
Phone: 07934 462548
Email: [email protected]


ACAS advice: This advice on work, closures and pay is being reviewed daily. ACAS are monitoring government updates and when legal changes happen, they will update this web page. Coronavirus: advice for employers and employees

NHS advice: Find information and advice on health conditions, symptoms, healthy living, medicines and how to get help. Coronavirus (COVID-19)

Doctors of the World: Translations of key information about coronavirus in twenty languages. Coronavirus Information

Turn2Us: Find information on accessing benefits including statutory sick pay if you are self-isolating. Benefits and Coronavirus

London Renters Union: LRU are organising collective action to keep each other safe from homelessness and have put together resources on renters’ rights. Coronavirus rent crisis

Mind: Advice from Mind on coping with anxiety, self-isolation or avoiding public spaces. Coronavirus and your wellbeing

Joint Council for the Welfare of Immigrants: If you are in the UK without status and need legal advice, call the JCWI helpline on 020 7553 7470. Irregular migrants helpline