Outsourced cleaners, receptionists and security officers suffer from worse pay, terms and conditions than directly employed staff. These workers, who tend to be predominantly migrants, are also more likely to suffer from discrimination and bullying. The IWGB fights to right these wrongs, and where possible, to end outsourcing so that these workers can work directly for the client organisation.
Key campaigns have included the 3 Cosas and Back in House campaigns at the University of London and the campaign to stop redundancies at Ernst and Young. The IWGB is also attempting to push the boundaries of employment law to better protect outsourced workers, for example through its landmark “joint employer” test case. Through this case the IWGB hopes to establish collective bargaining rights for these workers with the client organisation which actually calls the shots on the most important aspects of their employment.