The IWGB welcomes ITV’s investigation into Deliveroo’s practices and announces the launch of its mass campaign against the company in Brighton, following the expiration of the 2-week grace period given for the opening of negotiations.

The investigation broadcast last night (21 February) echoes what our members face on a daily basis working for Deliveroo, where they suffer from below minimum wage pay and hours waiting in the cold for jobs as a result of over-recruitment.

The ITV journalist that went undercover said he had earned £12.90 in a 3-hour shift, adding: “if you want to feed your family, I don’t see how you can do that”.

On 7 February the IWGB sent a letter to Deliveroo giving the company two weeks to negotiate better terms for its Brighton riders or face mass action. That period expired yesterday (21 February) at 5pm and Deliveroo has failed to come to the negotiating table.

The letter specified two demands:

  1. The implementation of a hiring freeze in Brighton to ease the difficulties faced by riders in getting jobs.

  2. The increase of the “drop rate” from £4 to £5.

While Deliveroo has unilaterally conceded to our first request — the implementation of a hiring freeze — it has not been willing to come to the negotiating table to discuss our other demands.

A decision will be made by the IWGB’s Brighton riders in the coming days as to what form the campaign will take, but it could include protests, strikes and contacting of Deliveroo’s clients in Brighton to outline the company’s cruel and unlawful employment practices.

We urge Deliveroo to come to the negotiating table and point out that the campaign is gaining momentum, having received support from Unite’s University of Sussex branch and the GMB.

The ITV report accurately reflects the reality on the ground in Brighton at the moment, and while we celebrate the fact that they have agreed to one of our demands, we really need the pay rise from £4 to £5 to cover our expenses and to reach a minimum or living wage for the majority of our members,” says Guy, a Deliveroo rider in Brighton.  

Time is up for Deliveroo. They should implement a £1 pay rise immediately in order to get their workforce out of in-work poverty,” says IWGB Couriers and Logistics Branch Chair Mags Dewhurst.

The IWGB already is fighting to secure union recognition and a collective bargaining agreement for Deliveroo’s riders in Camden, London, as well as the recognition of the riders as “workers” rather than “independent contractors” in legal proceedings it initiated in November, 2016.

The IWGB has achieved a series of victories for workers in the so-called “gig-economy”, most recently securing employment rights, including holiday pay and the minimum wage for a bicycle courier employed by CitySprint, in a landmark ruling. The union is also backing cases against courier firms including Addison Lee, eCourier, Excel, with hearings expected from March through the summer.

For further information please contact:
Jason Moyer-Lee, IWGB General Secretary
02034907530 / 02035383720