First came the fax, then file sharing and email attachments. For cycle couriers, digital disruption came in the late 1990s. Carrying documents and data around cities became less profitable as work evaporated.
“Couriers are always talking about golden ages. It’s a very nostalgic industry,” says Emily Chappell, a former courier who has written What Goes Around about her experiences. Most of her former peers are misty-eyed about the 1990s, an era when there was supposedly “too much work to handle”….