Dear Sir Charlie
We are a group of longstanding ( 40 years plus) customers of John Lewis and Waitrose, many of us also being account holders and partnership card holders. Some of our adult children are customers too and they are writing separately to you .
We are extremely unhappy that John Lewis’s contracted out cleaners receive less than the London Living Wage. We have read about the highly positive performance of John Lewis and Waitrose, the fact that John Lewis is now the leading UK retailer in terms of market share,and we have noted the bonus payments to partners ( but not of course contracted out staff) made possible by the company’s results.
We are customers of John Lewis because we support the ethos of the company and its stated aim of treating customers, suppliers and partners with fairness. Given the profit level of the company it appears very unfair that the company is not prepared to show leadership in the retail sector by obliging the employing agency to pay the London living wage to this group of cleaners.
We call on you to listen to us, your customers, and to renegotiate your contract with the relevant agency to enable the cleaners to receive a living wage.
Please reply to all.
Francesca Rapael Lincoln