Dear Sir Charlie
As regular customers at John Lewis and Waitrose, we have come to expect not only a fantastic range of products and excellent customer service, but also consistently spotless shop floors.
Your cleaners clearly work hard to maintain this crucial level of hygiene and cleanliness in all your shops, and so we are very disappointed that they receive less than the Living Wage and London Living Wage. This seems particularly unfair given recent reports of your excellent profit levels.
For many customers, one of your company’s greatest strengths is its employee ownership business model. It tells us that you are committed to treating your employees fairly and rewarding their hard work appropriately.
Cleaning staff perform a vital role, and your attitude to them is in stark contrast.
You have hopefully already received a letter from a group of our family and friends regarding this issue.
Over the years we have turned to John Lewis and Waitrose for everything from mattresses to Mp3 players; a number of us have also chosen John Lewis for our wedding lists.
As the leading retailer in the UK, we call on you to lead by example and ensure your cleaners are paid a fair wage.
We look forward to hearing from you.